Shipping & Health Guarantee
Your new companion's safety is our highest priority. Here’s how we ensure a secure journey from our home to yours.
Our Shipping Process
FedEx Priority Overnight
We exclusively use FedEx Priority Overnight to ensure the fastest and safest possible transit time for your animal.
Strategic Shipping Days
We only ship on Tuesdays and Wednesdays. This avoids any potential for packages to be delayed over a weekend, which is critical for the animal's well-being.
Weather Permitting
We rigorously check temperatures at our location, the FedEx hub, and your destination. We will only ship when the weather is safe for the animal (typically between 40°F and 90°F).
Secure & Insulated Packaging
Your reptile is packaged securely in an insulated box with appropriate, phase-22 cryopacks or heat packs based on weather conditions to maintain a stable temperature.
Live Arrival Guarantee
Our Commitment
We guarantee that your reptile will arrive alive and in good health. We take every precaution to make this a reality.
Your Responsibility
You must be home to receive the package on the first delivery attempt. If the package is left outside or held at a facility, our guarantee is voided.
In Case of an Issue
In the extremely rare event of a DOA (Dead on Arrival), you must contact us within one hour of delivery. Clear photos and videos will be required to process a claim. A replacement or full refund will be provided.